Supporting Global Initiatives
Quick, can you tell me how many years it’s been since Wells Fargo was one of the most trusted and appreciated brands in the financial sector? Don’t worry, most people can’t. In fact, Wells Fargo, as a brand, seems to have given up trying to answer that question. The company’s most recent ad campaigns are…
If you had to guess which popular food brand found itself in the PR hot seat last week, you probably wouldn’t have guessed StarKist Tuna, and yet, that’s exactly what happened. The brand was obliged to plead guilty to a price fixing allegation that could wind up costing the company $100 million, as well as…
A change in leadership can be a defining moment for any brand. When that brand is a popular international news and culture publication, a shift in leadership can open up the opportunity for a new vision or a chance for the new leader to reinforce the brand’s current message. And, sometimes, the new leader is…
In business, disruption in the market is inevitable. New ideas, better methods, improved tools, and sudden shifts can all create tectonic change. And, in the modern era, these changes can happen practically overnight. So, if you’re brand isn’t hearing your customers, they may be someone else’s customers before you realize it. One of the largest…
Sports can be a hot topic in Texas, especially football. And people can say things in the wrong way, or things they don’t mean in the heat of the moment. Happens all the time on social media. But, there are some lines that, if crossed, have greater consequences than comment thread infamy. Some lines you…
Now, for better or worse, there is a response template when you are criticized for tweets or comments on social media that someone finds “suspect” or “problematic.” The template appears to be: Disavow previous comments with vigor, apologize using the most blanket and all-encompassing statements possible, take ‘full responsibility’ for offending anyone who was or…
Remember when Chipotle was the toast of the restaurant industry? They were the top “fast casual” joint, a place Millennials flocked to the same way their parents flocked to McDonald’s and Taco Bell. Families loved Chipotle too. The impression was that the food was fast, but it was also “healthier.” That was before people started…
Critics may love to mock director-producer Michael Bay, but he continues to laugh all the way to the bank, stacking up hundreds of millions in profits on movie after movie, mostly summertime popcorn fare with as many explosions as lines of dialogue. Audiences know they’re not getting Shakespeare. They love Bay movies for exactly what…